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Delivering Service Wows!

Restaurant Report hosts a 60 minute seminar with Ian Maksik, "Professor of Service" and "America's Service Guru". Ian gives a wonderful (and entertaining) discussion of service basics and service WOWS that will get you all on the Same Service Page.

The Professor of Service Says..."You're all doing it wrong and you're driving your staff crazy by not standardizing service procedures. First give your staff self-confidence in their physical techniques and watch their attitudes change and sales increase...Don't give up on your staff...train them properly and they'll stay for the long haul and really excel."

Ian will Enter-Train you, amuse you and challenge you to finally serve only one way -- "The Right Way". If you practice what he preaches he guarantees that your sales will soar, morale will build resulting in an increase in both associate retention and repeat business.

Mr. Maksik has kept 1700 hospitality executives spellbound from the stage of the Rio in Vegas. He's appeared as a Lecturer, Trainer and Keynoter at every major hospitality industry conference.

Here is just some of the what you will learn...

  • The proper way to serve food and beverages
  • How to hold glassware and clear tables
  • How to respect the personal space of a guest
  • How to position chairs at the table as well as how to properly carry various tray sizes
  • Ian will also share from his library of "Service WOWS"
  • Plus, a Q&A session.

What Listener's Have To Say...:

    Great seminar. Please congratulate Ian. Although I'm familiar with gracious dining from having lived in Sonoma wine country for a decade (and working at Chateau St. Jean), Ian opened many new doors; offered many new ideas.
          -- Richard P. (South Carolina)

Don't Miss This Seminar!

Whether you are an owner/manger seeking training tips for your staff or a professional server looking to increase your tips, you will not want to miss this seminar. Every restaurant professional in the business will benefit. Plus, Ian makes it a most memorable experience!

Format: MP3 audio recording -- can be downloaded and played directly on your computer or further transferred to an MP3 player such as an iPod

Price: $29

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